Freight & Terms
Freight & Terms
Warranty - Delivery - Charges - Terms
All our welders and plasma cutters carry a 2 year warranty on parts and labour. Repairs and maintenance have a 1-2 day turn around from arrival in the warehouse. Items will be posted or freighted back to you at our expense if under warranty. The buyer is responsible for postage costs of returning the part or product to us.
We offer a 2 year warranty and *14 day money back guarantee. All spare parts are readily available here in our workshop. In the event of a fault of a part or product please contact us and we will decide if the product or part needs to be returned for repair or replacement. The buyer is responsible for postage costs of returning the part or product to us. If under warranty and found to be faulty we will pay return costs of the part or product back to you.
It must be mentioned that on average 2% of ALL manufactured products (not just Magnum) will have a temporary problem or fail for one reason or another. We feel our products have 1% or less manufacture problems. Sometimes the problem can be user error, power issues or a loose internal wire plug due to transportation.
It's your responsibility to ring us with your concerns, the sooner the better. Don't put it in the corner for 2.5 years then ring and say 'I haven't used it much' and expect it to be repaired under warranty.
We are happy to run through a quick checklist to determine where the problem originates from and then advise whether it can be resolved over the phone, needs a replacement pcb or needs to be returned to us for repair.
*14 Day Money back guarantee
Items must be sent back in as new condition. It must be repacked in original box with original packing, accessories and paperwork. It must not have any scratches or marks that indicate use other than testing.
If it is not in resaleable condition the money back guarantee is void. Return post expenses are the responsibility of the buyer.
15amp Power Plugs
All our welders and plasma cutters (excluding the Arc140 and 3phase machines) are fitted with a 15amp power plug. They are built specifically for optimal performance with this power supply. By filing the 15amp earth pin to fit a 10amp household power plug you risk damage to your household wiring due to overheating and also below par performance from your machine.
Filing the power plug instantly VOIDS warranty.
Australia Post Delivery
Items under 20kg are sent Insured and Signature Australia Post. After posting we will send your Australia Post tracking number.
TNT Freight Delivery
Items over 20kgs are couriered with TNT. After freight is dispatched we will email you a tracking number which will give you an Estimated Time of Arrival (ETA). Goods must be signed for at delivery address or the courier will not leave them. If a delivery is missed the customer is then responsible for collection at the TNT depot.
From the time of sale we will have your item tested and ready for posting or freighting the next business day from payment clearance.
Your Postage and Freighting costs are calculated by your post code so you can be quoted an accurate fee.
All goods sent with Australia Post are insured for your peace of mind. The insurance will cover any damage or loss during transit.
If you require your goods to be insured through TNT freight please advise at the time of invoicing so the extra charge can be added to your tax invoice.
Pick Up Available
Feel free to save on postage or freight costs as local pick up is available at our warehouse. Please ring beforehand on 0355951273.